The Mozilla Community includes many developers and long-time Firefox users who are happy to help answer questions. There are several ways to tap into the community support resources.
- Be as specific as possible.
- Include information about your operating system.
- Include which version of Firefox you are using (displayed in Help > About Mozilla Firefox)
- Include any add-ons you have installed
New users are welcome to post questions at the Mozilla Firefox Support Forum hosted by Mozillazine. If you've read the FASQ, and still can't find the answer to your question, click the "[Create New Topic]" link and fill out the form to pose your question to forum members.
Newsgroup and Mailing List
Use a newsgroup reader like Thunderbird or Outlook Express to post questions in the "mozilla.support.firefox" newsgroup, available on Mozilla's news server, or via the web, using Google Groups. It is also available as a mailing list. Please read the Mozilla Forum Etiquette page before posting.
Real Time Chat (IRC)
Once you have a client, you can talk to other users in real time by joining in the #firefox channel on mozilla.org's chat server. (If you're using Chatzilla, clicking the link above should open a prompt for an IRC nickname. Enter any nickname you'd like, and the IRC client will open in a new window. Simply type your question in the text field which appears next to your nickname at the bottom of the window, and wait for an answer).
If you are unable to install an IRC client, use MozillaZine's web chat interface instead.