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Support for Mozilla Software

As open source software, there are many ways to get help with using Mozilla products. From online documentation and free support provided by the Mozilla community on the support forums, newsgroups and online chat sites, to paid support offerings from independent third-party providers.

Support for the Mozilla Suite and Other Software

For more advanced questions, try searching the Mozillazine Knowledge Base, or take advantage of one of the community support options described below.

Community Support

Mozilla has a strong community of users and developers always willing to lend a hand.

Web Forums

MozillaZine hosts several discussion boards for user support.


Mozilla hosts public newsgroups for user support discussion on the server. Please read the Mozilla Forum Etiquette page before posting.

Mozilla newsgroups are provided and hosted by Giganews Newsgroups.

Some Usenet newsgroups that may be useful:

Real-time Chat

You can talk to other users in real time by joining the #mozillazine channel on's IRC server ( with an IRC client, such as Chatzilla. (Chatzilla comes installed in Mozilla by default, and can be added to Firefox as an extension.) In addition to #mozillazine, there are channels for support and discussion of specific Mozilla products including #firefox for the Mozilla Firefox web browser and #thunderbird for the Mozilla Thunderbird e-mail client.