MachV/Mozilla: Mail & News	UI Specification
Return Receipts	Last Modification:

Author: Jennifer Glick  Creation Date: February 15, 2002	Status:  Draft
Quicklinks:	Feature Team Engineering   Scott Putterman, Jeff Tsai  Marketing  Kevin Murray QA  Esther Goes  Docs  Robin Foster Clark  UE  Jennifer Glick

Open Issues/Bugs

1. 16241 - Implement MDN Return Receipts

Summary

Generates a Read receipt upon opening of a mail message, which is then sent to the original sender. Only MDN receipts being implemented for now (not DSN).

• DSN - Delivery receipts notify you that your message has arrived in the recipient's inbox on the mail server. The recipient's server must support the Delivery Service Notification (DSN) standard. 
• MDN - Read receipts notify you that the recipient has opened your message. The recipient must have a mail program that uses the Message Disposition Notification (MDN) standard. 

Design Details

1. Global Preferences

• "Ask me"
• "Always send"
• "Never send"

2. Per Account Preference Override

Default is to use the global settings for return receipts. When "Customize return receipts for this account" radio button is not selected, its child options are disabled.

• "Ask me"
• "Always send"
• "Never send"

3. Per Message Options

Users can enable or disable return receipts on a per message basis using the Mail Compose Options menu. If preferences are set to always request a return receipt, the "Return Receipt" menu item should have a check mark. Selecting the Return Receipt menu item again removes the check mark and the message will be sent without requesting a return receipt.

4. Opening a Msg Requesting a RR

User opens a message and the sender has requested a receipt. The following dialog appears on top of the opened message.

5. A RR Message

The user receives an email receipt when the recipient has opened the email message.

Issues