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Getting Involved with User Support

As with all other software, technical support for software come primarily from online peer support. If you are a proficient computer user and can volunteer some time, consider contributing to user support. You don't need to be a computer wiz to do this.

Join the support forums to help others right away.

How to Contribute

Helping users is easy; often it just requires that you know where the users can find the right information. The following are some pointers.

Know where user documentation is
Often, answers to user questions are already documented in the product Help, FAQs, and web sites. Get familiar with user documentation so you know where to find the answers.
Know where support forums are
The Mozilla community has many support forums, but users often don't know them or post questions to the wrong places. Browse these forums to know which support forums are active and what's being discussed. If you don't know the answer, you can point the users to the right place so other experts can help.

You can also help with writing documentation, which, contrary to popular belief, does not always require a lot of time. You can help collecting answers you see in user forums in wiki (a content system where people can freely and easily contribute). You can also write full documentation. If you want your documentation listed on our user site directory or hosted on web site, please file a bug.